Terms and conditions

Welcome to the Atkinsons the Jewellers website. By continuing to use this website, you are indicating that you accept these Terms & Conditions of Use. If you do not agree to be bound by these Terms & Conditions, you should immediately stop using this website.
Please note that any purchases you make on this website will be governed by our Terms & Conditions for Buying Goods Online.
Please read our Privacy Policy for details about data protection and how we use the personal information you give us through this Website.
Definitions & general considerations
"We" and "us" means C&C Jewellery Ltd, a company incorporated and registered in England and Wales with company number 05079783 and registered address 202 Gracechurch Centre, Sutton Coldfield, B72 1PA. Atkinsons the Jewellers is a trading name of C&C Jewellery Ltd.
"Website" means the website at www.atkinsonsthejewellers.com.
"You" means the person using the website to purchase any of our goods online.
"Working days" means all days other than Saturdays, Sundays and English statutory and public holidays.
The Website is intended for UK users only. C&C Jewellery Ltd. operates this Website.
By using the Website to buy goods online, you confirm that you are at least 18 years old. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.
Please note that only residents of the United Kingdom may use the website to make a purchase.
Website content
All copyright, trademarks and other intellectual property rights in all materials or content contained in the website are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale or posting details through this Website.
Except as specifically authorised below, you may not do any of the following without obtaining our prior written consent:
Copy, reproduce, distribute, republish, download, display, post, transmit, commercially exploit, or create derivative works of any part of the website. You may print or download any page(s) for your own personal and non-commercial use only.
Your obligations
You will not:
  • use the website (or any part of it) for any illegal purpose and agree to use it at all times in accordance with all relevant laws.
  • upload or transmit through the website (i) any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material, including without limitations, any comments which are defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
  • use the website in a manner which (i) may cause the website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the website is in any way impaired or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
  • attempt any unauthorised access to any part or component of the Website.
  • you warrant that by accessing and using the website you will not be in breach of any laws or regulations that apply to you.
Our liability to you
While we make every effort to ensure our website is as accurate, current, complete and error free as possible, we are not liable for any inaccuracies or errors which are beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size, or any other specification of the goods you wish to order, we recommend you contact us before placing an order on the website.
We aim to provide accurate product and pricing information however; pricing or descriptive errors may occur. In the event that any item is listed at the wrong price or with incorrect information, Atkinsons shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item shows an incorrect price, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
We try to ensure the website is always available but, this is not always possible and access to the website may be suspended temporarily and without notice in the case of any system failure, maintenance or repair or for any other reasons outside our control, as well as for any breach by you of these Terms & Conditions.
Suspension or termination of the Website or services
We reserve the right to suspend or terminate the Website or remove any of the services on it with immediate effect at any time, and without notice, for example if:
  • there is a change in the law that limits our ability to provide the website
  • an event beyond our control stops us providing the website
  • changes to Terms & Conditions of this website
  • we reserve the right to change these Terms & Conditions. It is your responsibility to ensure you regularly check these Terms and check any updates. If you do not wish to be governed by the revised Terms & Conditions of Use, please stop using the website.
These Terms & Conditions of Use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.
If any part of these Terms & Conditions of Use is found to be invalid by law, the rest of them remain valid and enforceable.
Checkout assistant service
When you use our online stores, such as www.atkinsonsthejewellers.com, details of any products that you seek to purchase, and your email address may be collected as you fill in the checkout information. If you do not complete your purchase, we may contact you using these details to offer our assistance and allow you to finalise your purchase if you wish to do so.
Terms & Conditions for Buying Goods Online
By placing an order using this service you are accepting these Terms & Conditions for Buying Goods Online. These Terms & Conditions for Buying Goods Online only apply to goods purchased online using this Website.
Process for online orders and cancellations
Ordering process and contract formation
By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
Certain steps must be followed for a binding contract to be formed between us, which are described below. After you have placed your order:
We will send you an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us and at this stage no contract is formed between us.
When we dispatch your goods from the warehouse, we will send you a confirmation email. This email constitutes a formal acceptance of your order by us. This also means that a binding contract between us is formed and you and we are obliged to fulfil our obligations under that binding contract.
Payment will be processed and taken when the order is placed with us. This is not an order confirmation or order acceptance from us.
Please note that orders will only be dispatched once we have authorisation from your payment card issuer. We will aim to inform you as soon as possible if there is an issue with the payment authorisation process or with any validation checks for your order. We will not accept your order if payment is not authorised. Where there are issues with the authorisation process or validation checks, your delivery may be delayed as a result.
We do not have to accept your order, and, we will not accept your order if:
  • we do not have the goods in stock/the goods in stock appear to be damaged
  • your payment is not authorised
  • there is an error on our website regarding the price or other details of the goods
  • you have cancelled your order in accordance with the instructions below
  • we will be in contact with you as soon as we can in each of the above circumstances to discuss your options.
We reserve the right to refuse any order.
Cancelling an order before dispatch
If you change your mind after placing an order, you can cancel it at any time before we have sent our Dispatch Email to you. Please see the Contact Us page for our telephone number and email. To cancel your order, you will need to give us your name and address details, as well as your order number.
Returning goods after dispatch
Cooling off period
When you order from us online, you are entitled to a cooling off period after dispatch of your goods. During this cooling-off period, you can return your goods without any charge. Our cooling off period is 14 days (from delivery of the goods to you) which includes any statutory cooling off period.
This period starts the day the contract is agreed and becomes binding (i.e. you receive a Dispatch Email from us) and ends 14 days after the day following delivery of the goods.
Unless we are at fault (for example where you have received faulty items, or items which are not as described), certain items are excluded from the cooling off period guarantee: these include pierced items where their packaging has been opened
Faulty goods
If you do receive faulty goods, please follow one of the procedures outlined on the How to Return Items page.
Returning a gift
Refunds for gifts can only be made to the payment card used to purchase the goods. So, if you buy a gift online, the recipient will not be able to get a refund.
Returning goods
Please refer to our Delivery & Returns Policy page for details of how and where to return goods.
If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.
We accept refunds or exchanges of pierced items provided they are returned in their original (unopened) packaging.
Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.
Delivery information
Free Standard delivery applies to all products on the Atkinsons the Jewellers website.
  • We reserve the right to change or discontinue free delivery at any time.
  • We can deliver to anywhere in the UK (including Northern Ireland). Unfortunately, we cannot deliver online orders to stores or addresses in the Channel Islands or Eire.
When will I receive my goods?
We will send you a Dispatch Email as soon as your goods have been dispatched. You should receive your goods within 2 - 5 days or 1-2 days (excluding Sundays) if your order is over £180.
If you chose Next Day Delivery: you will receive your goods on the next working day after dispatch. If you order after 1pm on a Thursday, your goods will be dispatched on Friday, and should be delivered on the next working day (Monday). If you order after 1pm on a Friday your goods will not be dispatched until the following Monday and should be delivered on Tuesday.
We will make every effort to deliver your goods in accordance with the timescales indicated in our Delivery information page. We will not be liable for delays in delivering your goods where such delay is due to reasons outside of our control.
Please note that you will need someone to sign and accept delivery.
Product availability
Our Website only shows goods available for purchase in the UK (including Northern Ireland). We are unfortunately unable to dispatch goods to addresses outside the UK or in the Channel Islands.
If the goods you have ordered are unavailable, you will be contacted by us to confirm this.
Pricing and payment
Prices throughout the website are quoted in Pounds Sterling and payment can only be accepted in Pounds Sterling. Prices include VAT. Prices quoted on the Website are applicable exclusively to goods purchased through this Website. Prices applicable to goods for purchase in the Atkinsons the Jewellers store may differ from those quoted on this website.
While we make every effort to ensure that the goods shown on our website are currently available at the price shown on the website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable at the price or conditions shown, you will be notified as soon as possible.
If a pricing error is made on our website or in the ordering process, we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. If we cannot get in contact with you to notify you of the error, your order will be cancelled. In those circumstances, no payment will be taken from you or, if applicable, any payment taken will be returned to the card used.
Changes to Terms & Conditions for Buying Goods Online
We reserve the right to change these Terms & Conditions from time to time. If you do not wish your purchase(s) to be governed by the revised Terms & Conditions for Buying Goods Online, you must not place any further orders.
These Terms & Conditions for Buying Goods Online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.
If any part of these Terms & Conditions for Buying Goods Online is found to be invalid by law, the rest of them remain valid and enforceable.
Conflict Diamonds
Our aim is to keep diamonds free of conflict.
Here at Atkinsons the Jewellers we consider the sourcing of Diamonds to be a very important issue. To the best of our knowledge our stones are not involved in funding conflict.
What are Conflict Diamonds?
When Diamonds are sold to fund illegal operations by rebel, military, or terrorist groups they are referred to as Conflict Diamonds.
The NAJ Code of Ethics.
We are a member of the NAJ and abide by their stringent code of Ethics. The NAJ takes this code very seriously and any member found in violation of this policy will have their membership withdrawn.
Company Information
C&C Jewellery Ltd T/A Atkinsons the Jewellers
202 Gracechurch Centre                                                                                    
The Parade
Sutton Coldfield
B72 1PA
Registered in England under no. 05079783.
Contact Us
If you have any questions relating to this website, please contact us: 
Email: info@atkinsonsthejewellers.com
Telephone: 0121 355 0620